Privacy Policy
Zenith Assistance LLC does not sell or share personal information with third parties for marketing/promotional purposes.
No Mobile information will not be shared, sold, or conveyed to third parties for marketing/promotional purposes.
Zenith Assistance HIPAA Compliance Statement
Zenith Assistance LLC is dedicated to ensuring compliance with HIPAA regulations for healthcare providers, adhering to national standards to protect individual medical records and identifiable health information.
- We follow technical and administrative safeguards to protect PHI as required by the HIPAA privacy rules.
- We stay informed about HIPAA developments and their impact on transaction and code sets, privacy, and protection.
- HIPAA compliance is maintained within both our physical and virtual environments, including integrating functions necessary for websites and software.
- All healthcare solutions used by Zenith Assistance LLC to manage revenue cycle operations for healthcare providers and patients fully comply with HIPAA rules and regulations.
Notice of Privacy Practices
At Zenith Assistance LLC, we prioritize and secure your privacy and health information in accordance with federal laws. Our policies define how our employees handle this information. You can access and manage your health information through this Privacy Policy. In line with this policy, we use and disclose your health information for necessary purposes, including payments, healthcare IT, and other operations within the organization.
Zenith Assistance Policy Updates
We reserve the right to modify or update our information, services, features, and policies.
What Information Does Zenith Collect?
Zenith collects personal information such as name, address, date of birth, social security number, insurance information, and other demographic details. Additionally, we gather medical information, including diagnosis, treatment, and procedures, which is required to provide our services and bill insurance companies.
What Information Will Be Sent Via SMS?
Zenith Assistance LLC sends appointment reminders, payment notifications, practice updates, and other important information via SMS on behalf of healthcare providers. These messages ensure timely communication between healthcare providers and their patients regarding critical healthcare matters.
How Consent is Obtained for Sending SMS Messages?
Healthcare providers utilizing Zenith Assistance LLC services authorize us to send SMS messages to their patients. Providers confirm they have obtained the necessary consent from patients to receive such communications. Patients must either agree to or be reasonably expected to receive messages related to their healthcare and billing.
Opt-Out Options
Patients can opt out of receiving SMS messages at any time. Each message sent will include instructions on how to opt out. Upon opting out, Zenith Assistance LLC will immediately cease sending SMS messages to that individual, and the healthcare provider will be notified of the opt-out request.
How Is This Information Used?
The information collected by Zenith is used to provide services and bill insurance companies. It is also necessary to comply with HIPAA regulations. Zenith is committed to safeguarding patient privacy, with policies ensuring that employees handle information appropriately. Patients have control over their health information and can access it via Zenith's Privacy Policy.
Who Has Access To This Information?
Zenith Assistance LLC takes client data privacy seriously. We have implemented policies to ensure our employees manage the data securely. Only authorized personnel within Zenith have access to this data, which is protected through security measures such as encryption and firewalls. These precautions ensure your data remains confidential and secure.
What Are The Rights Of Individuals Regarding Their Data?
Individuals have the right to access their data, request copies, and review its accuracy. They also have the right to correct any inaccuracies and ask Zenith to delete their data if they no longer wish to have it stored. Furthermore, individuals can limit how Zenith uses their data.
Mandatory Disclosures
HIPAA mandates that healthcare providers disclose the following information to patients:
- The entity collecting your data.
- The purpose for collecting your data.
- How your data will be used.
- Who will have access to your data.
- Your right to access and amend your data.
- Your right to restrict how your data is used.
Where Can Individuals Find The Full Text Of Zenith's Privacy Policy?
Individuals can access the full text of Zenith's Privacy Policy on our website. The policy is available on the homepage and can be viewed by clicking on "Privacy Policy." It is also downloadable in PDF format for convenience.
How Does Zenith Protect The Privacy Of Individuals' Data?
Zenith takes extensive measures to protect client data. We use physical, electronic, and procedural safeguards, along with encryption software, to ensure confidentiality and security of your data.
What Happens If There Is A Breach of Privacy?
In the event of a privacy breach, Zenith will notify the affected individual and the appropriate authorities. We will also take the necessary steps to prevent future breaches in compliance with HIPAA. Individuals have the right to file a complaint with the U.S. Department of Health and Human Services if they believe their privacy rights have been violated.
How Does Zenith Use Cookies?
Zenith uses cookies for various purposes, such as remembering your preferences, tracking website usage, and enhancing the overall user experience.
What Types Of Cookies Does Zenith Use?
Zenith employs two types of cookies: session cookies, which are temporary and deleted when the web browser is closed, and persistent cookies, which remain on your device for a longer period.
Does Zenith Share the Information It Collects Through Cookies?
Zenith does not share the information collected via cookies with third parties.
Zenith Subsidiaries and Business Associates
Zenith Assistance LLC has subsidiaries and business associates that help provide our services. We may share health information with these companies to fulfill their roles. These entities are required to comply with the same privacy standards as Zenith.